Introduction
teh4d ("we", "us", "our", "the Platform") operates the online betting platform available at teh4d.pro. As a platform serving Indonesian members, teh4d takes the privacy of its members seriously and is committed to handling personal data responsibly, securely, and transparently.
This Privacy Policy applies to all personal data collected from individuals who visit, register on, or use the teh4d platform, regardless of the method of access — including desktop browsers, mobile browsers, and any application interface. It covers data collected through account registration, identity verification, deposits, betting activity, customer support interactions, and general platform usage.
This Privacy Policy should be read alongside teh4d's Terms & Conditions, which are available at /terms-conditions, and the Responsible Gaming Policy at /responsible-gaming. In the event of any conflict between this Privacy Policy and those documents with respect to data handling matters, this Privacy Policy prevails.
teh4d reserves the right to update this Privacy Policy at any time. The current version will always be published at /privacy-policy with the effective date clearly stated. Material changes will be communicated to active members via the email address on file or via a notice on the platform.
Definitions
For the purposes of this Privacy Policy, the following definitions apply:
- "Personal Data" — any information that identifies or could reasonably identify a natural person, directly or indirectly. This includes names, identity numbers, contact details, device identifiers, and financial account information.
- "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, and deletion.
- "Member" / "you" / "your" — any individual who has registered or is in the process of registering a teh4d account, or who accesses any part of the teh4d platform.
- "KYC Data" — identity and verification documents submitted by a Member during the Know Your Customer verification process, including government-issued identification, proof of address, and proof of payment method ownership.
- "Technical Data" — information automatically collected when you access the teh4d platform, including IP address, device type, browser version, operating system, session duration, and page interaction logs.
- "Transaction Data" — records of all financial transactions conducted through a Member's teh4d account, including deposit amounts, withdrawal requests, bet placement and settlement records, and bonus credit history.
- "Third-Party Service Provider" — any external company or individual engaged by teh4d to provide specific operational services, such as payment processing, game studio integration, fraud detection, or customer support infrastructure.
Personal Data We Collect
teh4d collects the following categories of personal data from members:
- Registration Data: Full legal name, date of birth, Indonesian residential address, email address, Indonesian mobile phone number, and a chosen username. This data is collected at the point of account creation.
- KYC Verification Data: Copies of government-issued identification documents (such as your Indonesian KTP, passport, or SIM), proof of residential address (such as a recent utility bill or bank statement), and evidence confirming ownership of the payment method used for deposits (for example, a screenshot of your BCA, BRI, BNI, Mandiri, OVO, DANA, or GoPay account).
- Transaction Data: Records of all deposits (including payment method, amount in IDR, timestamp, and transaction reference), withdrawal requests, bet placement records, bet settlement records, bonus credits, and account balance history.
- Technical Data: IP address, device type and model, browser type and version, operating system, session start and end times, pages visited, features accessed, error logs, and general platform interaction data collected automatically during each session.
- Communications Data: Records of all communications between you and the teh4d support team, including live chat transcripts, support ticket histories, and any other correspondence submitted via the platform's contact channels.
- Preference Data: Game preferences, preferred deposit methods, marketing communication preferences (where applicable), and responsible gaming tool settings applied to your account.
How We Collect Your Data
teh4d collects personal data through the following means:
- Direct submission: Data you actively provide during account registration, KYC verification, deposit and withdrawal requests, and when contacting teh4d support.
- Automated collection: Technical Data collected automatically during each session via server logs, cookies, and similar tracking technologies as described in Section 8 of this policy.
- Third-party providers: Data received from payment processors (confirming the success or failure of transactions), game studio platforms (confirming game session outcomes and wager records), and fraud detection services (flagging unusual account activity patterns).
- KYC verification process: Identity documents and supporting materials submitted by the Member in response to a teh4d verification request.
How We Use Your Personal Data
teh4d uses the personal data it collects for the following purposes:
- Account Management: To create, maintain, and administer your teh4d account, including processing your registration, verifying your identity, and managing your account settings.
- Service Delivery: To enable you to use all teh4d platform services — including placing bets on the sportsbook, playing live casino games, accessing slot titles, and using all other platform features.
- Financial Processing: To process your deposit and withdrawal requests, reconcile account balances, apply bonus credits, and maintain accurate transaction records.
- Identity Verification (KYC): To verify your identity, age (21+), and payment method ownership in accordance with teh4d's platform security standards.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, account takeover attempts, and any other conduct that violates teh4d's Terms & Conditions.
- Customer Support: To respond to your queries, handle disputes, and provide technical assistance via live chat and email support channels.
- Responsible Gaming: To monitor account activity for signs of problematic gambling behaviour and to administer responsible gaming tools — including deposit limits, loss limits, cooling-off periods, and self-exclusion — as requested by the Member or as required by the platform's responsible gaming standards.
- Platform Improvement: To analyse aggregated, anonymised usage data to understand how Members interact with the platform and to improve the quality, reliability, and features of teh4d's services.
- Legal Compliance: To comply with applicable legal obligations, respond to lawful requests from competent authorities, and maintain records as required by teh4d's operational policies.
Legal Basis for Processing
teh4d processes your personal data on the following legal bases:
- Contractual necessity: Processing required to fulfil the Member Agreement between you and teh4d — including account creation, transaction processing, and service delivery.
- Legitimate interests: Processing carried out for teh4d's legitimate operational interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming oversight — where these interests are not overridden by your fundamental privacy rights.
- Consent: Where teh4d relies on your consent for a specific processing activity (such as sending promotional communications), you may withdraw that consent at any time by contacting teh4d support or updating your account preferences.
- Legal obligation: Processing necessary for teh4d to comply with applicable legal and regulatory requirements.
Data Sharing & Disclosure
teh4d does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Personal data may be shared in the following limited circumstances only:
- Third-Party Service Providers: teh4d engages trusted third-party service providers to perform specific operational functions — including payment processing infrastructure, game studio platform integration (such as Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, and Microgaming), identity verification services, fraud detection systems, and customer support technology. These providers are granted access to only the personal data necessary to perform their specific function and are contractually bound to handle data securely and in accordance with teh4d's data protection standards.
- Legal and Regulatory Requirements: teh4d may disclose personal data where required to do so by applicable law, lawful regulatory order, or the direction of a competent authority. teh4d will, where legally permissible, notify the affected Member of any such disclosure.
- Fraud and Security Investigations: teh4d may share relevant account data with fraud prevention partners or law enforcement agencies where it has reasonable grounds to believe that a Member's account has been used for fraudulent activity, money laundering, or other criminal conduct.
- Business Transfers: In the event of a merger, acquisition, or transfer of ownership of teh4d's platform operations, Member data may be transferred to the acquiring entity as part of that transaction. Members will be notified of any such transfer in advance where practicable.
In all cases where data is shared with third parties, teh4d applies contractual, technical, and organisational safeguards to ensure that data is handled consistently with the standards described in this Privacy Policy.
Cookies & Tracking Technologies
teh4d uses cookies and similar tracking technologies to operate the platform, maintain session continuity, and gather technical usage data. Cookies are small text files placed on your device by the teh4d platform when you access the site.
teh4d uses the following categories of cookies:
- Essential Cookies: Necessary for the platform to function. These include session authentication cookies that keep you logged in during an active session and security cookies that support fraud detection. Essential cookies cannot be disabled without affecting platform functionality.
- Functional Cookies: Used to remember your preferences — such as your preferred deposit method, game lobby view settings, and responsible gaming tool configurations — so that they are applied automatically on your next visit.
- Analytical Cookies: Used to collect anonymised, aggregated data about how Members navigate and interact with the teh4d platform. This data is used internally to identify performance issues and to improve the platform's user experience. No individually identifiable data is included in analytical cookie data.
Most browsers allow you to manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use the teh4d platform, including the ability to maintain an authenticated session.
Data Security
teh4d implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption applied to all data in transit between your device and the teh4d platform.
- Encrypted storage of all account passwords using industry-standard hashing algorithms. teh4d staff cannot access passwords in plain text under any circumstances.
- Two-factor authentication (2FA) available to all Members for additional account access security.
- Real-time monitoring of login attempts and automated blocking of anomalous access patterns.
- Restricted internal access to personal data on a need-to-know basis, with all internal access logged and auditable.
- Regular review and testing of security infrastructure to identify and address vulnerabilities.
Despite these measures, no internet-based platform can guarantee absolute security. If you become aware of any unauthorised activity on your teh4d account or any security incident affecting your account, you must contact teh4d support immediately.
Data Retention
teh4d retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable platform security and financial record-keeping standards.
The following general retention guidelines apply:
- Active account data is retained for the duration of the Member's account and for a period of up to five years following account closure, to comply with financial record-keeping requirements and to respond to any disputes or legal claims that may arise.
- KYC documents are retained for the same period as active account data. Copies are securely deleted at the end of the applicable retention period.
- Transaction records are retained for a minimum of five years from the date of the transaction, consistent with standard financial record-keeping practice.
- Support communications are retained for up to three years from the date of the last communication in each support thread, unless relevant to an ongoing dispute.
- Technical and session data is retained in aggregated, anonymised form for platform analytics purposes. Individually identifiable technical data is not retained beyond the duration of the active session unless required for a specific security investigation.
At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with teh4d's data disposal procedures.
Your Data Rights
As a teh4d member, you hold the following rights with respect to your personal data. To exercise any of these rights, contact teh4d support via live chat or at [email protected].
| Right | What It Means |
|---|---|
| Right of Access | You may request a copy of the personal data teh4d holds about you. teh4d will respond to access requests within a reasonable timeframe, typically within 30 days of receipt. |
| Right to Rectification | If you believe that any personal data teh4d holds about you is inaccurate or incomplete, you may request that it be corrected. Contact support or update your details directly in your account settings. |
| Right to Erasure | You may request deletion of your personal data. This right is subject to certain limitations — for example, teh4d may be required to retain transaction records and KYC documents for a defined period after account closure regardless of a deletion request. |
| Right to Restrict Processing | In certain circumstances, you may request that teh4d restricts its processing of your personal data — for example, while an accuracy dispute is under review. |
| Right to Data Portability | Where teh4d processes your personal data by automated means and on the basis of your consent or a contractual obligation, you may request that the data be provided in a commonly used, machine-readable format. |
| Right to Object | You may object to teh4d processing your personal data on the basis of its legitimate interests. Where an objection is raised, teh4d will review the specific processing activity and cease it unless compelling legitimate grounds that override your interests can be demonstrated. |
| Right to Withdraw Consent | Where teh4d processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. |
teh4d will respond to all data rights requests promptly and in any event within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case teh4d will notify you of the extension and the reason for it.
Children's Privacy
The teh4d platform is strictly intended for adults aged 21 years and over. teh4d does not knowingly collect personal data from any person under the age of 21. If teh4d identifies or is notified that an account has been registered by or on behalf of a person under the age of 21, that account will be suspended immediately, all associated data will be deleted, and any balance will be subject to review in accordance with teh4d's Terms & Conditions.
If you are a parent or guardian and believe that a minor under your care has registered an account on teh4d, please contact teh4d support immediately at [email protected]. All such reports are treated as urgent and handled with strict confidentiality.
Third-Party Links & Services
The teh4d platform may reference or integrate with third-party services — including payment providers such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja, and game studios such as Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, and Microgaming. When you interact with these third-party services, you are subject to their own privacy policies and data practices.
teh4d is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party service you use in connection with your teh4d account. teh4d applies contractual data protection obligations to all third-party providers with whom Member data is shared, but cannot guarantee the practices of those providers beyond the contractual terms.
Amendments to This Privacy Policy
teh4d reserves the right to amend this Privacy Policy at any time to reflect changes in platform operations, applicable standards, or legal requirements. The most current version will always be published at /privacy-policy with the effective date clearly stated at the top of the document.
Where amendments are material — that is, where they substantially affect how teh4d processes your personal data or affect your rights as a Member — teh4d will make reasonable efforts to notify active Members via the email address on file prior to the amendment taking effect.
Continued use of the teh4d platform following the publication of an amended Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any amendment, you should cease using the platform and may request account closure by contacting teh4d support.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how teh4d handles your personal data, please contact the teh4d support team through the following channels:
- Live Chat: Available 24/7 directly within the teh4d platform. Live chat is the preferred channel for urgent data access requests, account security concerns, and responsible gaming matters.
- Support Email: [email protected] — for formal data access requests, erasure requests, and written complaints. Please note that this address is provided as plain text for reference only; it is not a clickable mailto link.
teh4d's support team is staffed 24 hours a day, seven days a week, including Indonesian public holidays such as Idul Fitri, Indonesian Independence Day (17 August), and Nyepi. All privacy-related queries are handled with strict confidentiality, and responses to formal data rights requests are issued within the timeframes described in Section 11 of this policy.